What makes an organization a frontline leader, and what do they do differently?

Among the 504 senior executives in healthcare, hospitality, manufacturing, and retail that we recently surveyed, 56% reported that their frontline employee turnover is currently above the average for their industry—and 46% believe it will be even higher next year.

Read this report for an in-depth look at our survey findings. Topics include:

• Why the “frontline status quo” is gone
• Five strategies for frontline experience excellence
• Why a more engaging frontline worker experience helps decrease turnover and improve organizational outcomes